DO NOT USE.Had my car over Christmas period. My car doesn’t meet ULEZ so we received a penalty charge for a date that it should have been parked. When I called to ask why I was told that it is stated in the terms and conditions that they move cars between car parks. I checked the T&Cs and this is not correct, when asked where it was on the T&Cs they couldn’t find it and fobbed me off with the line ‘your car may be PARKED up to 50 miles away’, that does not tell me you move my car between car parks and that I will get a ULEZ charge. They wouldn’t do anything about it, TFL won’t cancel the charge as it’s between me and them. £90 charge.I made sure I paid the ULEZ charge the day I dropped it off and picked it up. I feel like my car was used when it shouldn’t have been and makes me question are our cars safe!
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