We booked this through Comparetheparking.co.uk under the name of Premium Parking .There is nothing Platinum about this service. Do not touch this company with a barge pole. We booked 6 days parking at Terminal 5 Heathrow airport. On our return our car was badly scratched , and also we had 3 ULEZ parking fines totalling £270. All were charged while the car was driven by their driver. We sent 4 emails to the e-mail addressed published on Comparetheparking only for them to be read and ignored.We called several times once to be told to call back after 6.30pm when a manager would be available, only to be told at this time that the managers had gone home. Eventually we managed to speak to a manager (who refused to give his name) and he stated that it is our responsibility. We are yet to understand how our car being damaged while we are on holiday is our responsibility.Overall the communication from this company is diabolical and I will not be trusting them with our vehicle again.
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heathrow meet & greet parking
