Followed instructions to drop off vehicle at Terminal 3 (28th November) but no-one came until I had rung several times. Did not realise that they had instructed me to park in the "drop off" zone which is charged for and they did not mention this in their instructions. Being preoccupied with the delay in getting the driver to arrive plus increasing lateness checking in for our flight, I had not observed the charge notices. Once the driver arrived, we hurried on our way with no further thought to the matter until after returning from holiday and receiving notification of an £80 fine. Despite e-mailing the company's apparent "customer services" for them to take responsibility for the fine, I have disappointingly but maybe not unexpectedly, heard nothing for over 2 weeks. I did not check out this company before booking which I should have done but will not use again in future!!
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heathrow meet & greet parking
