This is an update for the review I left on the 31st of December.We were rescued from the road side after 5 hours by the RAC, we had had the catalytic converter stolen from our car. Clearly our car was not kept in a safe place, it takes time and tools to cut out a piece from the underside of the car. I must have emailed a dozen times and to this date I dont have an apology after putting our family through this ordeal. I have received 2 anonymous emails (they never give you a name and a position in the company) to let me know that as per terms and conditions they do not take ANY responsability for any car in any event. This would normally be ok just as long as you know that your car is in a safe closed compound. They have not provided an address for where my car was kept, this is needed for the police report as they have to look at CCTV. I have asked nicely for all the details, and we are being ignored. I have been given an address in Islington, but not sure if its someone's address or if the 'company' is registered here. On google earth it looks like a block of flats. This leads me to believe that they do not have a compound/office business infraestructure. What are they hiding?Why are they not telling me where my car was parked when it was vandalised?Well, like someone else said in another review they take your money and park your car in a random street.The matter is now with the police,my solicitor and trading standards. Unless of course suddenly 'customer service' appears and they want to make it right! doubt it...
Claim your business profile now and gain access to all features and respond to customer reviews.
heathrow meet & greet parking
