We were left waiting for both drop-off and pick up from Heathrow Terminal 3. Our pick up this morning was particularly bad - our flight was on time yet it took 1.5 hours for our car to be returned to us from the time I notified that we had landed ( it turns out the driver went to T4 rather than T3!) Not only that, when the guy driving our car did arrive, he just got out of the car and left! No apology, no handing over the parking ticket requiring payment for our exit, he just ran off. Judging by the state of our car, the parking area must be a piece of swampland somewhere in West Drayton. I would suggest that people should not use this service.
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