Review Time
STAY AWAY!!!!
Worst parking company I have ever used.
Terrible communication. we arrived at the holiday inn to drop the car nothing was mentioned that we had to leave our keys there, the car was moved to a remote location away from the airport and apparently very muddy. The person there took other customers to a different terminal as said will be back shortly, we waited around 45 minutes and had to take an uber to the terminal. Upon return they made me pay for the car park at the airport, the car was very dirty on the outside and inside. they mentioned to send a message that they will refund £10 for the wash, of course this didnt happen. I've spent around £45 extra for this bullshit. Now my emails and messages are being ignored and the car is dirty.... Don't use this company!
Our experience is similar to everyone else's and I wish we had seen the reviews! We phoned as instructed and it went through to an answer service. Nobody turned up at Terminal 5 and we had to book another company right there at 3 times the price. We were really lucky that someone from another company was there to help us. It was extremely stressful but at least we didn't experience the pickled up on return as this sounds much worse.
We were left waiting for both drop-off and pick up from Heathrow Terminal 3. Our pick up this morning was particularly bad - our flight was on time yet it took 1.5 hours for our car to be returned to us from the time I notified that we had landed ( it turns out the driver went to T4 rather than T3!) Not only that, when the guy driving our car did arrive, he just got out of the car and left! No apology, no handing over the parking ticket requiring payment for our exit, he just ran off. Judging by the state of our car, the parking area must be a piece of swampland somewhere in West Drayton. I would suggest that people should not use this service.
Awful and unsafe! At drop off I was made to wait 15 minutes before anyone arrived and the person on the phone was not helpful at all. Collection was even worse. Instead of my car being ready for me, I was waiting and a man in a random car (nothing official from the company) with no company ID showed up telling me he was going to drive me to my car. As a solo female traveller this was incredibly unsafe! I have written to their customer service team but so far no reply. Update: when I got to my car it had an empty coke bottle in it, a broken charger cable, the radio had been retuned, the seats all adjusted and there were two less bars of petrol in the tank!
STAY AWAY!!!!Worst parking company I have ever used. Terrible communication. we arrived at the holiday inn to drop the car nothing was mentioned that we had to leave our keys there, the car was moved to a remote location away from the airport and apparently very muddy. The person there took other customers to a different terminal as said will be back shortly, we waited around 45 minutes and had to take an uber to the terminal. Upon return they made me pay for the car park at the airport, the car was very dirty on the outside and inside. they mentioned to send a message that they will refund £10 for the wash, of course this didnt happen. I've spent around £45 extra for this bullshit. Now my emails and messages are being ignored and the car is dirty.... Don't use this company!
Unreliable and rude. Don’t be fooled by low cost. I booked Meet & Greet on departure as well as arrival - on departure nobody was there to pick up my car, and on arrival I was not “met & greeted”, but instead, after a long wait, driven to a dodgy car park by a lovely but visibly scared gentleman who could not understand English (poor guy) to collect my car. Oh and my car had 80 miles extra on the clock, stank of old sweat (not mine!) and I doubt I’ll ever get a refund! Stay well away.
Do not use - I called when I landed as instructed to pick my car up …. The car eventually arrived 2 hours later. I was constantly phoning & they didn’t pick up. I was left standing at night on my own & freezing in the car park - terrible service & not worth the money.
Utterly horrendous - please beware that this NOT an official Heathrow parking company.Supposed 'valet' parking - but at the drop off time my wife had to keep calling them for 45 minutes before anyone arrived- constantly told 'they're a minute away'. You then have to pay for the short stay parking ticket for your wait! On collection we were told 40/50 minutes - it took an hour and a half and they refused to answer our calls as they continued lying again - 'a minute away' when we could see our car was still locked and unmoving. We were about to get an Uber home and file a stolen car when someone eventually turned up. Just the worst experience. Avoid, avoid, avoid.
DO NOT USE THIS COMPANY.On arrrival, we waited for 90 minutes for someone to atrive to collect the car. This was after giving them 60 minutes notice of our arrival time, as required on the booking information.On our return, we waited to 2 hours to have the car returned to us despite us calling the provided number as required on the booking details. Every time time we called back, we spoke to a different person and they lied about when the car would be back, ranging from a few minutes to 20 minutes. When the car eventually did arrive, it was caked in mud and the footwell of the drivers side was covered in muddy footprints. The staff on the phone are rude and lie consistently, however the driver did understand customer service.If you use this company, you do so at your peril. You have been warned. There are much better alternatives available.
DO NOT USE. Gave them 60 minute warning of arrival , waited a further 90 minutes in the car park and despite being told that they were constantly 10 minutes away they never turned up and I had to catch my plane. There was another lady who'd been waiting for hours for her car to be returned and they refused to pick up her calls. In the end one of the other companies on-site helped and booked my car into their system otherwise I would have missed my flight.
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