Awful and unsafe! At drop off I was made to wait 15 minutes before anyone arrived and the person on the phone was not helpful at all. Collection was even worse. Instead of my car being ready for me, I was waiting and a man in a random car (nothing official from the company) with no company ID showed up telling me he was going to drive me to my car. As a solo female traveller this was incredibly unsafe! I have written to their customer service team but so far no reply. Update: when I got to my car it had an empty coke bottle in it, a broken charger cable, the radio had been retuned, the seats all adjusted and there were two less bars of petrol in the tank!
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