Whatever you do, arrange your parking elsewhere. My experience mirrors other reviews here and it's a shame there is no option for zero stars. This was my first time using this company. I made the directed mandatory tel call for Meet and Greet pickup six times - three times it went to answerphone and three times I was told to arrive at car park C, Holiday Inn, West Drayton, which I could not understand. I eventually wrongly assumed that M&G was not available and turned up at the Holiday Inn. Of their own three shuttle buses, two were out of action. The driver of the third ignored both myself and my wife running for it in the road with our cases even though we were only twenty seconds away. It had only two people aboard. After learning about the one hour wait, we had to get a taxi to avoid missing our flight. On return from an overnight flight, we had to wait forty five minutes at the M&G location despite my immediate phone call on arrival. We had left an overnight case in the car behind the front seat whilst away. Didn't realise until we got home, that this was no longer in the car. No sign of car damage or break-in. I have phoned, texted, WhatsApped and e-mailed for five days to retrieve the case and request a refund but received no response at all. I have now reported my stolen case to the Met police.
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