Do not use this company. Much like the other reviews here, I trusted their website which said 95% satisfaction rating and rapid transfers. Its all a lie. I rang as advised and no one picked up. Rang again when we arrived and we were greeted by a man in his car, who said he would drive us in my car to the airport. I had paid for park and ride so wasn't comfortable someone else driving my car, but it was the only option. I was advised I'd have to pay the £8 Heathrow drop off fee.On the way back, I rang as soon as we landed and again no answer. I tried again and then again 20 mins later and was told they would be 50 minutes. I told the woman on the phone we were expecting the instant transfer they claim on the website and she argued with me that I hadn't called, that they were busy and would get there when they get there. He arrived 20 minutes later, handed me the car and another drop off ticket to pay and walked off. Thankfully the car was ok but I can see two other phones had been connected to it, which meant I wasnt able to see the cars location or mileage via the app while I was away.It caused a lot of anxiety. Their website is a lie and I plan to report them to the advertising standards association. Do not use.
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