Ordered 1 unit and charged for three. I sent multiple emails requesting refund or cancel, but end up receiving 3 units that I dont want 30 days after ordering. Can't get any sense of how to contact them, and even how to get my refund. Very bad experience with this product/company.
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Heatoor is a direct-to-consumer company specializing in home comfort appliances, primarily known for its portable "Heatoor Air Conditioner Canada" unit. The company sells online, offering a dual-mode device that provides both heating and fan cooling functions with no installation required. It strongly emphasizes customer satisfaction through a 30-day money-back guarantee and a 1-year product warranty. Its marketing focuses on convenience, energy efficiency, and time-limited promotional offers to drive sales.See more