I purchased one Heatoor unit and, once I recieved it, was quickly disenchanted with the quality of the product and the misleading information in the associated marketing . In an attempt to return the unit, all attempts to contact the company via their website failed so I reviewed them on Trustpilot with a 1 star rating.
Surprisingly, someone contacted me from Heatoor and told me they would either let me return it or give me a 50% refund. I told them I didn't want to pay exhorbitant return fees and after a day or two they contacted me and said they would allow me to keep the unit and refund me 75% of the original price. I agreed to this and surprisingly the money was added to my mastercard!
I'm changing my rating from a 1 star to a 3 star, not because of the quality of the unit but, because of their effort to make things right. I honestly believe they wanted to make things right with me. They were very apologetic and remorseful for giving me a bad purchase experience and for that I am grateful, hence the 3 star rating.
I would not recommend buying the unit but if you decide to do so, beware that the prices mentioned on their website are in US dollars and that the unit does not have a CSA rating. It also comes with, what I think to be, a short (4' long) undersized (looks to be a 16ga or less) power cord (6' and 14ga would seem to be more reasonable). If Heatoor could correct these shortcomings (i.e. marketing discrepancies, CSA qualification and power cord issues) they would have a decent heater. Good Luck Heatoor.
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Heatoor is a direct-to-consumer company specializing in home comfort appliances, primarily known for its portable "Heatoor Air Conditioner Canada" unit. The company sells online, offering a dual-mode device that provides both heating and fan cooling functions with no installation required. It strongly emphasizes customer satisfaction through a 30-day money-back guarantee and a 1-year product warranty. Its marketing focuses on convenience, energy efficiency, and time-limited promotional offers to drive sales.See more
