I ordered three garden obelisks and the two that arrived totally bent out of shape because they had shoved the smaller one inside the larger one, so much so that we couldn't remove it. The finish was meant to be uniform brown rust but in reality this looked nothing like the images on their website it was a bright orange colour and very patchy, with all the orange powder coming off all over our hands and into the packaginge (thin black plastic that had torn everywhere on arrival). Things have just gone from bad to worse - this was three months ago and despite them having accepted a return and organised the collection, I still haven't had a refund from them despite me emailing them. The second issue was a larger obelisk (over 2m) that was part of the same order but arrived separately. This wasn't bent or damaged but had the same patchy orange finish which had come off in places. When I complained to them about this they said that it would rust in time when left outside! They said that because it hadn't arrived damaged I would have to pay separately for the return, and couldn't be returned with the other items because it was large and needed a different postal service. I am contesting this at the moment because the packaging is completely torn (having arrived this way) and according to the courier's website, they won't accept poorly packaged items. I'm also having to pay over £40 to return an item which is defective and doesn't match the images and description on their website.
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Heavenly Homes and Gardens specialise in Realistic faux flowers and heavenly home decor.
