Review Time
I bought a pug and a dachshund light for Christmas presents and have never been more let down by a purchase. On the website, they looked like stained glass lights and were priced at £60 each. They were advertised at half price for Black Friday, which prompted me to buy them as gifts. What arrived was a poorly crafted plastic mold that seemed like it was painted by a child. I was horrified; I wouldn't have paid £5 for them had I seen them first. They are only fit for a child's bedroom or the bin, certainly not suitable as a gift for a family member or friend.
I bought a pug and a dachshund light for xmas gifts.I have never been so disappointed with a purchase in my life.On there site they look like stained glass lights. For sale at £60 each.They were advertising them for half price for black Friday.So I bought them as gifts.What i recieved was a plastic mould that looked like a 3yr old had painted it. I was disgusted I wouldn't have paid £5 for them if I'd seen them before I ordered them. They are only fit for a child's bedroom or the bin.Not something I could give a family member or friend as a gift
Absolutely love my garden obelisks from Heavenly Homes and Gardens. They arrived so quickly & had excellent communication from the seller from the point of purchase to the delivery of my items. Thank you so so much. I can't wait to buy more from this beautiful shop for family and friends. 5 stars +++ highly recommend. THANK YOU
I had a really positive experience with Heavenly Homes & Gardens I ordered a ceramic umbrella stand and a vase. Customer services were so helpful I emailed them to clarify the colour of the umbrella stand and they sent me photos of the item in the shop so I could get a clear idea of the colour to match with my hallway. I was concerned about the postage as they were fragile items but I need not have worried. Both items arrived really well packaged and were both in perfect condition. I would definitely buy from them again and would highly recommend
I ordered three garden obelisks and the two that arrived totally bent out of shape because they had shoved the smaller one inside the larger one, so much so that we couldn't remove it. The finish was meant to be uniform brown rust but in reality this looked nothing like the images on their website it was a bright orange colour and very patchy, with all the orange powder coming off all over our hands and into the packaginge (thin black plastic that had torn everywhere on arrival). Things have just gone from bad to worse - this was three months ago and despite them having accepted a return and organised the collection, I still haven't had a refund from them despite me emailing them. The second issue was a larger obelisk (over 2m) that was part of the same order but arrived separately. This wasn't bent or damaged but had the same patchy orange finish which had come off in places. When I complained to them about this they said that it would rust in time when left outside! They said that because it hadn't arrived damaged I would have to pay separately for the return, and couldn't be returned with the other items because it was large and needed a different postal service. I am contesting this at the moment because the packaging is completely torn (having arrived this way) and according to the courier's website, they won't accept poorly packaged items. I'm also having to pay over £40 to return an item which is defective and doesn't match the images and description on their website.
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Heavenly Homes and Gardens specialise in Realistic faux flowers and heavenly home decor.
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