I placed an order with Heavenly Snacks totalling just over £36, including £5.99 for shipping. To my surprise, I received an automated message stating that “some items in your order have been refunded” – with no explanation as to why. Nearly the entire order was cancelled and refunded, yet those same items still show as available on their website, which makes absolutely no sense.What did I receive in the end? One can of juice. That’s it. And they still charged me the full £5.99 for shipping.I’ve tried reaching out to the company to request a refund for the delivery charge, but there’s been no response and no way to speak to someone directly as they’re not answering the phone. This is not just poor customer service, it feels downright dishonest. Charging nearly £6 to post a single can of juice that I didn’t even want on its own is unacceptable.I’m extremely disappointed, and unless this is resolved promptly with a refund, I will not be ordering from Heavenly Snacks again. Shocking experience from what I thought was a reputable company.
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Heavenly Snacks is a UK-based online store offering a delicious variety of sweets, snacks, and more, all delivered straight to your door.
We stock everything from nostalgic British classics to trending international treats, including UK and imported chocolates, cookies, chewing gums, noodles, energy drinks, and soft drinks. You'll also find a wide selection of fun toys, themed sweet boxes, bundles and budget-friendly items under £2 and £3, perfect for party bags, gifting, or just treating yourself.
Whether you're after a snack box full of surprises or your favourite sweets from childhood, with fast UK shipping and great customer service, we aim to make every snacking experience a little more heavenly. Heavenly Snacks is your go-to shop for feel-good treats and affordable indulgences.
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