Review Time
Ordered Dubai Fix chocolate for my daughter weeks ago. Still nothing. No shipping, no communication. Seems they took payment for items never available.
This feels intentionally misleading—a bait-and-switch tactic. Taking money for unavailable goods is unacceptable. Proceed with caution
Ordered Dubai Fix chocolate for my daughter weeks ago. Still nothing. No shipping, no communication. Seems they took payment for items never available.This feels intentionally misleading—a bait-and-switch tactic. Taking money for unavailable goods is unacceptable. Proceed with caution
I bought some sweets from here. They were refunded. Unfortunately they had slight lack of communication but, I recommend if you have any issues, go to their contact page and message their number on WhatsApp. They agreed to help me and notify me when they come back in stock and refunded my money within 24 Hours!
Placed order for 3 different types of labubu monsters. In no time at all I got a WhatsApp from Fash who explained one version was out of stock. Fash was very apologetic and asked if I would choose an alternative. As a good will gesture he even threw in a free one for the inconvenience. Delivered in less than 25 hours by DPD. He’s made a little girl very happy! Thanks Fash and the team at Heavenly Snacks. You went above and beyond when you really didn’t need to. Excellent service
I ordered 3 types of labubu’s from Heavenly Snacks on Saturday. They messaged me on WhatsApp Sunday to say one type was out of stock would another of one be ok. They arrived on Tuesday morning and they had sent me an extra one too. I can’t fault their service and communication too. I would recommend Heavenly Snacks to everyone. I will definitely order from again. One little girl is going to be delighted. Thank you Heavenly Snacks.
Would give minus stars if I could absolutely avoid this company at all cost. I didn’t hear anything about my order until I emailed then I didn’t even get an apology. Just an email to say that they’re cancelling it as they don’t have items in stock. I had placed an order that was worth over £40 for somebody’s birthday so not only have I lost the money which is going to take 5 to 7 days to go back into my account. I don’t have a birthday present for them now. Will never ever be buying again.UPDATE- still not had any response or refund
I was very disappointed with this. I ordered £40.00 worth of products from this seller. I recieved approximately £3.00 of products, an email came through at the same instance stating that the missing items would be refunded 10 seconds after the partial order arrived. On the refund manifest 1 product hasn't been sent and hasn't been refunded. So in short;-90% of the order value didn't arrive.-The Package that did arrive
I placed an order with Heavenly Snacks totalling just over £36, including £5.99 for shipping. To my surprise, I received an automated message stating that “some items in your order have been refunded” – with no explanation as to why. Nearly the entire order was cancelled and refunded, yet those same items still show as available on their website, which makes absolutely no sense.What did I receive in the end? One can of juice. That’s it. And they still charged me the full £5.99 for shipping.I’ve tried reaching out to the company to request a refund for the delivery charge, but there’s been no response and no way to speak to someone directly as they’re not answering the phone. This is not just poor customer service, it feels downright dishonest. Charging nearly £6 to post a single can of juice that I didn’t even want on its own is unacceptable.I’m extremely disappointed, and unless this is resolved promptly with a refund, I will not be ordering from Heavenly Snacks again. Shocking experience from what I thought was a reputable company.
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Heavenly Snacks is a UK-based online store offering a delicious variety of sweets, snacks, and more, all delivered straight to your door.
We stock everything from nostalgic British classics to trending international treats, including UK and imported chocolates, cookies, chewing gums, noodles, energy drinks, and soft drinks. You'll also find a wide selection of fun toys, themed sweet boxes, bundles and budget-friendly items under £2 and £3, perfect for party bags, gifting, or just treating yourself.
Whether you're after a snack box full of surprises or your favourite sweets from childhood, with fast UK shipping and great customer service, we aim to make every snacking experience a little more heavenly. Heavenly Snacks is your go-to shop for feel-good treats and affordable indulgences.
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