I placed Order #31095 on March 17, 2025, for $837.74 USD. The order was cancelled by HeavenPrime on July 16, supposedly due to "Customer cancellation"—which is completely false, as I never canceled anything.The products were never delivered, and despite multiple attempts to contact their support (emails to support, contact and sales plus messages via their website form), I have received no response whatsoever.It has now been several days with no refund and zero communication from the company. Payment status shows “voided” on their end, but my money was never returned.At this point, I’m forced to escalate the issue through my bank and file a formal dispute. This is not how a serious business operates.Avoid this store—there is no customer service, no accountability, and no respect for buyers.
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