I ordered an item that was indicated as in stock and received a shipping notification, but the item never came. It was intended as a Christmas gift. I contacted the support team, and they assured me it would be shipped, but that never happened. When I followed up, they informed me they were out of stock and asked for an alternative. This cycle continued. After numerous interactions with the service team over several weeks, I still haven't received the product or a refund—just a series of unfulfilled promises.
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