I attempted to return a gardening tool that my wife deemed too similar to a combat knife. I ordered it online, picked it up, and returned it unused, with the original packaging intact on the first day the company reopened after their holiday break. The company informed me that, as a 'holiday return,' they would only issue a credit note valid for use in the local store until May 2026. This policy seems inadequate compared to other retailers that usually provide a full refund to the original payment method. I chose to support this company based on their favorable customer service reviews. After being invited to share my feedback on their website, I rated it 1 star, sticking to the facts and expressing my disappointment. However, my review vanished within a couple of hours. It's quite revealing. My wife will attempt to find something in the store to use our credit note on before it expires, but we will likely take our business elsewhere in the future.
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Homeware and hardware store in York with a penchant for good design, eco-friendly and useful products.
