Review Time
I requested to return a gardening tool that my wife found too similar to a combat knife. I ordered it online, collected it, and returned it in-store unused, with the original packaging intact on the first day the company reopened after their holiday break. The company informed me that as a 'holiday return,' they would only provide a credit note, which can only be used in the local store and expires in May 2026. This policy feels inadequate compared to other retailers who typically offer a full refund to the original payment method. I chose to support this company based on their positive customer service reviews. After being invited to share my experience on their website, I rated it 1 star, simply stating the facts and my disappointment. However, my review was removed within a couple of hours. It's telling. My wife will try to find something in the store to use our credit note on before it expires, but we will likely shop elsewhere in the future.
I attempted to return a gardening tool that my wife deemed too similar to a combat knife. I ordered it online, picked it up, and returned it unused, with the original packaging intact on the first day the company reopened after their holiday break. The company informed me that, as a 'holiday return,' they would only issue a credit note valid for use in the local store until May 2026. This policy seems inadequate compared to other retailers that usually provide a full refund to the original payment method. I chose to support this company based on their favorable customer service reviews. After being invited to share my feedback on their website, I rated it 1 star, sticking to the facts and expressing my disappointment. However, my review vanished within a couple of hours. It's quite revealing. My wife will attempt to find something in the store to use our credit note on before it expires, but we will likely take our business elsewhere in the future.
Package arrived promptly in a sturdy cardboard box, well-padded and sealed, all made from recycled materials. One of the few companies that know how to pack items properly to prevent damage. The price was also the most competitive online for the item I purchased.
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Homeware and hardware store in York with a penchant for good design, eco-friendly and useful products.
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