I requested to return a gardening tool that my wife found too similar to a combat knife. I ordered it online, collected it, and returned it in-store unused, with the original packaging intact on the first day the company reopened after their holiday break. The company informed me that as a 'holiday return,' they would only provide a credit note, which can only be used in the local store and expires in May 2026. This policy feels inadequate compared to other retailers who typically offer a full refund to the original payment method. I chose to support this company based on their positive customer service reviews. After being invited to share my experience on their website, I rated it 1 star, simply stating the facts and my disappointment. However, my review was removed within a couple of hours. It's telling. My wife will try to find something in the store to use our credit note on before it expires, but we will likely shop elsewhere in the future.
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Homeware and hardware store in York with a penchant for good design, eco-friendly and useful products.
