I tried to onboard my incorporated business with the service in late 2025. Despite multiple tickets and direct emails to sales and support, I never received clear answers to basic questions such as my actual payment processing rates, settlement timelines, or a copy of my merchant agreement. Tickets were closed without resolution, responses were generic links, and callback requests went unanswered. I was considering the service for recurring billing, invoicing, and payment processing for both corporate and nonprofit accounts. I intentionally held off transferring clients until I had clarity on rates and agreements — which never materialized. The marketing materials and website seemed transparent and modern initially. The Learning Centre and developer documentation are well-organized, but they don’t replace real onboarding support. Lack of transparency on actual rates and agreements. Tickets closed without resolution. No callback or dedicated onboarding support. Contradictory and overly positive messaging from staff. Aggressive marketing that doesn’t align with the customer experience. My overall experience was negative. My account was activated without clear rates or agreements, sales inquiries were ignored, and tickets were closed prematurely. Their responses felt impersonal and evasive, leaving me with no confidence in their governance or compliance standards. I chose to stick with my existing provider of three years, who values transparency and ethics.
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