Review Time
Helcim is the worst product and customer service I've ever dealt with. They don't care about your business and even less about their products working correctly. They sent 3 credit card machines and none of they work. Customer service is a joke and there's no manager to speak to. If you want to ruin your business right off the bat go with this worthless company.
We’ve had an outstanding experience with the service. The platform is user-friendly, and onboarding has been seamless. The North American support team has been extremely helpful, and we particularly value the focus on compliance and security from the risk and safety representatives — they have been thorough yet fair. We just completed the setup of our second processing account for our latest venture, and we’re eager to keep collaborating with the service. Highly recommended.
We’ve had a wonderful experience with the service. The platform is user-friendly, and the onboarding process has been smooth from beginning to end. Their North American support team has been incredibly supportive, and we especially appreciate the focus on compliance and security from the risk and safety representatives — they have been thorough yet fair. We just completed the setup of our second processing account for our newest venture, and we’re excited to continue our partnership with the service. Highly recommended.
"The service is a great option if you can comply with their strict policies, which include scrutinizing customer transactions, requiring invoice copies for verification, and having a lengthy processing time. You need to be an exceptionally perfect business to meet their requirements and be ready for potential challenges when processing payments."
I tried to onboard my incorporated business with the service in late 2025. Despite multiple tickets and direct emails to sales and support, I never received clear answers to basic questions such as my actual payment processing rates, settlement timelines, or a copy of my merchant agreement. Tickets were closed without resolution, responses were generic links, and callback requests went unanswered. I was considering the service for recurring billing, invoicing, and payment processing for both corporate and nonprofit accounts. I intentionally held off transferring clients until I had clarity on rates and agreements — which never materialized. The marketing materials and website seemed transparent and modern initially. The Learning Centre and developer documentation are well-organized, but they don’t replace real onboarding support. Lack of transparency on actual rates and agreements. Tickets closed without resolution. No callback or dedicated onboarding support. Contradictory and overly positive messaging from staff. Aggressive marketing that doesn’t align with the customer experience. My overall experience was negative. My account was activated without clear rates or agreements, sales inquiries were ignored, and tickets were closed prematurely. Their responses felt impersonal and evasive, leaving me with no confidence in their governance or compliance standards. I chose to stick with my existing provider of three years, who values transparency and ethics.
For merchants using this mainly as a virtual terminal for card-not-present transactions, the virtual terminal is excellent. Their rates are genuinely transparent. They have built-in processes to ensure you receive the best rates. I am saving 1.8% with this service! However, their promises of automatic emails to your clients, store, and hosted payment pages can be overly ambitious for full-scale, established businesses. They are buggy and unrefined at every turn, wasting time and harming your corporate image. It’s a constant struggle, and they find new ways to complicate things every few weeks.
I am writing my response to the support team here as my emails are not being answered, although they are quick to reply to negative reviews. Hopefully, other businesses will heed my experiences. Your message to me is vague. If my business did not meet your requirements, you should not have approved my account or allowed it to operate. Approving my account, allowing me to accept payments, and then suspending it without notice shows a flawed process on your part. Your communication suggests my transactions might have been fraudulent or money laundering, which is a serious allegation. If you had concerns about a specific transaction, you should have flagged it. Now, because of your actions, I must contact my clients to cancel their saved payment methods and use another channel, which is a nightmare and damages trust for both my business and yours. You’ve left me in a troubling position regarding my clients' data stored on your systems. I expect immediate written answers to several specific inquiries regarding my account suspension and data protection.
My partner and I operate an apparel and promotional products company, with a significant portion of our business in drop shipping. The service didn’t disclose any restrictions on providing payment processing for drop shipping businesses. They took us through an onboarding process that took over 20 minutes, set up our account, and had us make a test purchase, assuring us we were good to go. However, when we sent our first payment link to a customer, they requested photos of our inventory, signed contracts with suppliers, and agreements with our customers. We don’t engage in contracts of that nature as a small business. We discussed this during signup. They later apologized and canceled our account, stating they would refund our customer in 5-7 days. I guess we’ll be returning to our previous provider without looking back! Thanks for wasting my time.
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