I am writing my response to the support team here as my emails are not being answered, although they are quick to reply to negative reviews. Hopefully, other businesses will heed my experiences. Your message to me is vague. If my business did not meet your requirements, you should not have approved my account or allowed it to operate. Approving my account, allowing me to accept payments, and then suspending it without notice shows a flawed process on your part. Your communication suggests my transactions might have been fraudulent or money laundering, which is a serious allegation. If you had concerns about a specific transaction, you should have flagged it. Now, because of your actions, I must contact my clients to cancel their saved payment methods and use another channel, which is a nightmare and damages trust for both my business and yours. You’ve left me in a troubling position regarding my clients' data stored on your systems. I expect immediate written answers to several specific inquiries regarding my account suspension and data protection.
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