Kellie Rix.
Customer service manager?
Customer service extraordinaire!
She has been, single handedly, the best Customer service representative i have ever had the pleasure of dealing with.
I bought a coat following the size guide (which I've used every time purchasing Hell Bunny items) and unfortunately it was far too large this time round.
She helped me understand coat sizing information and made sure I was able to find the coat that was right for me.
I now have the pleasure of owning the correct sized coat (after 3 years of searching) and thanks to this wonderful lady, I am proud to own this coat for the next 10 years!
(I know it sounds so simple but with black friday deals, multiple refunds and hundreds of £s this close to Christmas, she really helped me make this process as painless as possible 🫶🏻)
Hell Bunny needs more people like Kellie and please, if you ever have the pleasure of dealing with her, leave a review and spread the word!
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