I am writing this to warn the CS2 community. After a legitimate deposit of $380, I won an M4A4 | Howl worth approximately $4,200 USD. The moment I attempted to secure the win, Hellcase permanently banned my account. (ticket: 562878)
They are claiming "multi-accounting" as a convenient excuse to seize my assets. Here is the reality:
Verification Refused: I have offered full KYC (ID/Passport) and proof of deposit multiple times. They refuse to review it or accept my identity.
False Flagging: They are using a login from a different country (Poland) used to help link a CSGO account as "proof" of multiple accounts. My primary IP is in Egypt. A simple manual check shows these are two different users in two different regions, not a "farm."
Stonewalling: Support agents "Arya" and "Ethan" have closed my tickets without escalating to a supervisor, stating the decision is "non-negotiable."
As a website manager and developer myself, I know a "Selective Scam" when I see one. They accept your deposits instantly, but find any technicality to ban you if you win a high-tier item.
I have already filed a report with the Curaçao Gaming Control Board (CGCB) under the 2026 LOK regulations. If you win big here, do not expect to see your items. They will hide behind a "non-negotiable" bot response to keep your money.
Avoid Hellcase until they prove they honor high-value wins.
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