i've never posted a review ever but felt compelled to after my experience with clear health--- i signed up with clear health expecting reliable care, especially given how expensive the service is. unfortunately, my experience has been the opposite.my new prescription should have been filled at the start of the month, but there was a mix-up between my pharmacy and clear health. what should have been a simple fix turned into weeks of silence. it was nearly impossible to get in touch with anyone, and during that time my treatment was interrupted and my skin condition worsened.when i finally got on the phone with taylor from clear health (almost a week after the fact) they told me it was my pharmacy’s fault. that may very well be true, but it doesn’t excuse the lack of communication or the delay. it’s bad practice to shift blame instead of taking accountability and ensuring patients get the care they need on time.to make matters worse, they only bothered to reach out after i had already cancelled my treatment. for the price they charge, the bare minimum should be timely communication and responsibility when things go wrong.clear health failed on both counts, and i can’t recommend them to anyone who needs dependable dermatology care.
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As acne sufferers ourselves, we think getting clear should be easier, affordable, and safer. We’re setting out to build an end-to-end model of care that incorporates seamless specialist evaluations, digital treatment management, prescriptions, skincare, and even mental health services when appropriate – all delivered in the comfort of your home.
