Do not use! Most frustrating and misleading company. I signed up for the microdose Accutane protocol because their website states that they start low, like 10mg, as an example for a monthly rate. This is exactly why I signed up and hoped I’d be a candidate. I was approved and did the Ipledge. However, the derm put me on 40mg to start. No! That’s not what I wanted so I let them know that I would not like to continue if this were the case. I then get a response to check my email. I get an email from Taylor stating their pharmacy doesn’t have 10mg for the micro dose protocol but that I can switch to their regular Accutane protocol for a monthly fee but that I would have to get the rx from my pharmacy. I immediately agreed to this and provided my pharmacy info to get the ball rolling. Mind you, they do not have a number to call. All this is via email or messaging in their system, which takes 24+ hrs for response. I never heard back but then get a message the following day from the same doctor stating she put me on the 40mg. They’re charging for something I never agreed upon. Instead of the doctor trying to explain anything, she just prescribed the dose followed with a generic warning text on the dangers of Isotretinoin. Wow. There is nothing personal about this. Please refund my money.
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As acne sufferers ourselves, we think getting clear should be easier, affordable, and safer. We’re setting out to build an end-to-end model of care that incorporates seamless specialist evaluations, digital treatment management, prescriptions, skincare, and even mental health services when appropriate – all delivered in the comfort of your home.
