During the course you’re shuffled between several derms. By month 4/5, I expressed to a derm that I wasn’t seeing significant improvement—my skin was still worse than before treatment. He assured me that we’d get to the point of seeing improvement. I then get switched to Dr. Demidova. This is when everything went downhill. She ended my course saying that I’d been on accutane for too long and said we can restart in a couple months if acne persists. I know for a fact people have been on ClearHealth accutane for nearly a year with no issues. I even sent literature explaining that ending treatment with active lesions is not clinically recommended. Dr. Demidova stopped replying until I bothered support for 2 weeks (not to mention that her constant typos were unusual for a doctor). Still she withheld treatment. This month, I asked in how many months I can restart since my acne is not improving. All she said was to “see a dermatologist in office.” How incredibly dishonest and unprofessional. Such a shame because I had a decent experience prior to Dr. Demidova. I asked Dr. Demidova why she said we can continue in “a couple months” when she clearly intended not to. She claims she never said that when I have proof in our digital chat. So incredibly frustrating that, even after requesting support to switch derms, I’ve been stuck with her despite all the issues.UPDATECreated a second account and restarting my second course after a 2 month break (the general recommended time before restarting). Hopefully won’t run into the same issues but not sure what will happen if I get Dr. Demidova again. Will update my review as this course progresses.
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As acne sufferers ourselves, we think getting clear should be easier, affordable, and safer. We’re setting out to build an end-to-end model of care that incorporates seamless specialist evaluations, digital treatment management, prescriptions, skincare, and even mental health services when appropriate – all delivered in the comfort of your home.
