hellodoc.com.au

2.7
2.7 Based on 40 reviews

...

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Oscar Long
Extremely disappointing experience

I began with a hopeful experience being diagnosed with ADHD through the service. My treatment started, but I had to switch psychiatrists as my diagnosing doctor was said to be unavailable (she is still listed on their website). I went for a routine yearly consultation since GP's in the area will only prescribe for 6 months, requiring me to see the psychiatrist once a year. My initial diagnosis acknowledged my long-term self-medication with cannabis, and the diagnosing doctor prescribed Ritalin, which significantly helped me reduce my cannabis use. However, before my recent appointment, my Ritalin prescription expired, leaving me without treatment for several weeks. During this time, I obtained a new cannabis prescription similar to the one I had when first diagnosed. At my latest appointment, the doctor immediately criticized me about the psychosis risk without allowing me to explain my situation or ask any questions about my history. He denied me treatment, resulting in a $900 charge for the lecture, with no effort to understand my circumstances. He informed my GP that he would not prescribe Ritalin due to my cannabis prescription. I complied and canceled my cannabis prescription, sending confirmation to the service. When I requested to see a different psychiatrist to resume my treatment, I was terminated without explanation. I have repeatedly tried to obtain my original diagnosis report, but the service claims it was sent to my GP, whom I cannot see. They ignored my requests for the report, and after multiple follow-ups, I was told to send an email, despite already having sent several. They seem to be ignoring me again. This service has caused me significant stress, anxiety, and mental anguish, leaving me unmedicated for months and affecting my personal and professional life. I hope the new laws in the area will lead to better treatment options soon.

1
Date of experience: Oct 17, 2025

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