I was referred to a Telehealth psych as I wanted a woman psych. I received a phone call from an admin person who was very difficult to understand from the get go. They spoke so fast and with an accent that made it hard to understand (add processing issues onto it and it’s a nightmare for ADHD people).They quickly went through pricing and Medicare rebates, then asked for my credit card details. I told them I needed information via email before I paid so asked them to send me an invoice. The man told me they’d send an invoice AFTER I paid, so I explained I will not be giving my credit card details to a stranger over the phone.He then got annoyed with me and said I had consented to this referral from my doctor, which I agreed, but I went on to explain that he, a stranger, had just called me asking for my credit card details and I had no idea who this company even was.When I asked for information to be emailed to me, he told me I needed to email them to consent to receive an email. It then took six or seven attempts at him saying the email address for me to understand what he was trying to pronounce. I had to ask him to spell the words as it sounded like the company was called Heller Doc, so after he finally spelled the word “hello” was it then that I knew what the name was.I drafted and sent an email asking for an invoice or quote with: provider number, item numbers, cost breakdowns etc, and they didn’t reply back to me.My husband then sent me a link to all the reviews and I was utterly relieved I didn’t go ahead! They sound like an absolutely nightmare to deal with, and by the way this person spoke to me, it is clear they prey on desperate people who are looking for psych support. Shameful and underhanded business model.
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