Avoid HelloFresh. My sign-up experience was a complete failure.
I signed up using my new address, yet they delivered my first order to my old house 80km away. So someone else got my box for free while I got nothing.
The response was exactly what you’d expect from a scripted call centre — refund offered, then a token $15, and when I pushed for the obvious fix (a replacement box), they agreed only if they removed my original sign-up offer.
So effectively: they make the mistake, I miss out entirely, and their “solution” is to claw back the very deal that got me to sign up.
That’s not just poor service, it’s a complete lack of accountability and basic common sense.
Cancelled immediately. Won’t be back
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HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
