Review Time
To begin with, there is nothing 'fresh' about this food. There is no nutritional information or clarity on where it was produced or packaged—only ingredient lists. Once food is cut, it loses nutritional value and tends to spoil quickly. It appears that chemicals are used to keep up a 'fresh' look.
Additionally, I updated my address for a delivery scheduled the following week. The system confirmed the change was 'successfully updated,' yet the box was still sent to my previous address and left to decay on the doorstep.
Furthermore, when I attempted to cancel, they made the process extremely challenging. They insisted on charging me and tried to convince me to stay by offering significant discounts. I ended up being charged for a box I never received and had to dispute the charge after they threatened to involve a debt collector.
This has been a dreadful experience—it feels like a scam. While the meals are simple to prepare, leaving the service is nearly impossible. My sister faced similar problems; I would recommend avoiding this company.
It's easy to choose recipes each week, and the delivery time notice is very helpful. However, I find it frustrating that the cabbage mix is packed with the cooler packs. Being in contact with the frozen bags affects the cabbage's freshness, and it doesn't last well after that.
I am sharing this feedback with hopes for improvement, as I have significant concerns about two major issues with the service. Firstly, the nutritional information on certain recipes appears quite inaccurate and potentially misleading. For customers choosing meals based on calorie counts, this is critical. For example, a curry with rice was listed as approximately 300–400 calories per serving, but the actual calorie content is likely more than double that. Such discrepancies undermine trust, especially for those managing weight or health issues. Secondly, the aggressive follow-up calls after canceling a subscription are unacceptable. After my cancellation, I received multiple calls from unknown numbers, and when I answered, it was the company attempting to persuade me to resubscribe. This felt intrusive rather than customer-focused. Given the misleading nutritional information and the pushy follow-up, my trust in the service has diminished. I will not be using this service again and urge the company to improve both nutritional clarity and customer respect.
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