My order arrived late and, while the box itself wasn't visibly damaged, the ingredients inside told a very different story. Multiple items were torn, broken, or pierced, and around half were completely unusable — a clear sign that no care was taken when the box was packed.
To make matters worse, there were no recipe cards included at all, so even the ingredients that were salvageable would have been difficult to use.
When I contacted support, they offered a £13 credit as a resolution — which is pretty pointless given I have no intention of ordering from Hello Fresh again. A credit to a service you've lost all confidence in isn't a refund, it's a way of avoiding one.
I'd strongly advise others to look elsewhere for a meal kit service that actually delivers what it promises.
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You’ll choose your favourites from our weekly menu of exciting recipes and decide how many meals you’d like for however many people. Then, we’ll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We’ve got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie diets to others who want quick, easy recipes. Most importantly, you’re in control of your box, so you can skip a week or two whenever you like in your account area.
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