hellofresh.com.au

4.1
4.1 Based on 693 reviews

Whether you're cooking for two or feeding a whole hungry horde, HelloFresh has the right meal plan for you! Choose from classic, vegetarian or family-friendly recipes, then select how many meals you need and for how many people. With meal planning and gro...

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Cecil Wilson
Think carefully before reactivating

Consider your decision to reactivate with this service. Their quality has declined. I was a customer for years, including during the pandemic, but when I received a recent offer, I mistakenly thought it was just an ad. They began charging me without my consent and claimed to have delivered boxes, which I was unaware of. Customer support was unhelpful, merely repeating that the boxes were delivered and not acknowledging that I didn’t agree to reactivate. Be cautious with their offers and avoid linking your credit card, as they won’t notify you if you accidentally reactivate. After a lengthy call, they finally issued a refund for the undelivered box, but I still have to pay for an unauthorized order arriving soon. The customer service experience was quite frustrating and the reordering process feels misleading.

1
Date of experience: Dec 08, 2025

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Business Details

  • Whether you're cooking for two or feeding a whole hungry horde, HelloFresh has the right meal plan for you! Choose from classic, vegetarian or family-friendly recipes, then select how many meals you need and for how many people. With meal planning and grocery shopping out of the way, you're left with the fun part of cooking! Learn new skills as you take on cuisines from all over the world. Say goodbye to the stress of deciding what's for dinner and hello to healthy variety! Our flexible subscription plans mean you can pause or cancel deliveries before our order cut-off deadline each week. And our friendly customer care team are here to help with any questions or feedback you have. Thanks for choosing HelloFresh!See more

  • email hello@hellofresh.com.au
  • call 0281888722
  • language https://hellofresh.com.au

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