My first HelloFresh delivery was great — arrived on time, good quality ingredients, no issues.
Everything after that was an absolute mess.
I signed up under a promotion that clearly advertised eight “free items.” When those weren’t applied to my second order, customer service told me I was mistaken and that it was only one free item (which I’d already received). I had to send screenshots of their own promotional email to prove what had been advertised to me. How does a company not even know what offers they’re sending to customers? I was told someone would follow up — they never did.
Despite that, I gave them another chance and placed a second order. It never arrived. Apparently someone managed to contact HelloFresh pretending to be me and changed my delivery address to Queensland — a state I have never lived in or even visited. That raises serious concerns about their security and verification processes.
Customer support during this was chaotic. I had to repeatedly confirm my Victorian address over and over as if it was difficult to understand that I do not live in QLD. I was promised a refund and a $10 “goodwill” voucher. I received neither.
What I *have* received are repeated emails and SMS messages demanding over $90 for a box that was never delivered to me.
So somehow HelloFresh:
• Allowed an unauthorised address change
• Delivered a box elsewhere
• Failed to process payment correctly
• Then decided I owe money for a delivery I never received
To top it off, my account was then shown as cancelled without my request.
The entire experience has been disorganised, poorly managed, and incredibly frustrating. I will never use HelloFresh again and would not recommend them based on how this was handled.
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Whether you're cooking for two or feeding a whole hungry horde, HelloFresh has the right meal plan for you! Choose from classic, vegetarian or family-friendly recipes, then select how many meals you need and for how many people. With meal planning and grocery shopping out of the way, you're left with the fun part of cooking! Learn new skills as you take on cuisines from all over the world. Say goodbye to the stress of deciding what's for dinner and hello to healthy variety! Our flexible subscription plans mean you can pause or cancel deliveries before our order cut-off deadline each week. And our friendly customer care team are here to help with any questions or feedback you have. Thanks for choosing HelloFresh!See more
