I just had an outstanding support experience with the service. My eSIM completely failed late at night—no service, and I couldn’t reach anyone. I left a voicemail expecting to wait until morning. To my surprise, someone called back within minutes, quickly provided a new eSIM activation link (even allowed me to type my email in the chat for immediate delivery), advised me to screenshot the QR code for future use, and arranged for a free physical SIM to be sent as a backup. The representative was incredibly kind and efficient throughout the interaction. Although official support hours are 8 AM-7 PM PT, the person who assisted me overnight truly made a difference. More companies could benefit from this kind of quiet superhero energy. It felt like sending up a bat signal. Thanks to the service!
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