I made a few orders and had an aweful time getting help with an order that they ran out of. There were probably 10 emails back and forth telling me they will do a discount. I asked for my money back and that was not an option. This was very stressful and I don’t ever want to deal with that kind of business again. We finally agreed at 45% off something else but I am not even sure that should be the same or equal to the price I originally paid for the order that ran out. All I can say is document EVERYTHING. Screen shot your order and save all communications because you will likely need it.
So in the end I ended up having to spend an additional $191 at their store to at least get some of my refund. But ya it is beautiful jewelry, just difficult staff. As well I ordered 2 rings in size 5 and one fit but the other did not fit so one of the ones I ordered in size 5 was not a size 5.
With that they simply said oh well they are custom made so I was told NOPE no exchange OR refund even though I had no control over THEM sending ME the wrong size. So I paid for a ring I can not even wear.
I also bought a necklace and a bracelet too. They were ok, but if this is how they treat repeat customers (like shit) I am angry with myself for even spending another cent. They just do NOT care or respect their customers. I kept all the communications with them and it was ridiculous how I was treated.
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Helloice.com, Real hip hop jewelry supplier, offers original & designer rapper jewelry with ideal price, including chains, pendants, urban jewelry, customized and more.
