I purchased a dress on final sale, fully understanding that it wouldn’t be returnable. However, I did not purchase a dress that is completely unwearable. The dress that was delivered is faulty — it twists and wraps around itself in such a way that it’s impossible to even put on properly. This isn’t a matter of sizing or personal preference; the garment is fundamentally unwearable.
I’ve sent multiple emails and received no reply. I’ve also tried calling customer service, only to be left on hold with “please wait a moment” music that eventually cuts off without anyone answering. The lack of response is beyond frustrating. I’ve made every reasonable attempt to resolve this directly, but I’ve been met with complete silence.
I understand final sale policies. But a final sale does not mean a customer should be stuck with a defective item. I purchased this dress in good faith, expecting a wearable product. Instead, I received something faulty. As someone who works in the customer service industry, I find this level of service appalling. Ignoring customers who receive defective merchandise is unacceptable.
I’m not even able to resell the dress to recoup some of my money because it cannot be worn at all. At this point, it feels less like a bad shopping experience and more like being taken advantage of.
I expect to be refunded for a faulty dress — even if it was marked as final sale. A policy should not override basic consumer rights when the item itself is defective
Claim your business profile now and gain access to all features and respond to customer reviews.
Hello Molly Fashion is a leading online fashion boutique, featuring creative and inspiring women's clothing full of the latest fashions and accessories.
