On 30 October, a payment was made to my account by my business partner as usual, but to my shock, that transfer never appeared in my account. After waiting a day, I contacted customer support, which I found to be utterly ineffective. One representative assured me she would escalate the issue, yet as of 23 November, nothing has changed. Another transfer on 17 November also failed to reflect. I once doubted complaints about this service, but after being with them since 2019, I can confirm my frustrations. I advise others to steer clear of this service until they establish a physical presence for addressing issues. Everything is done online, and if they claim your issue has been escalated, be prepared to wait indefinitely. A manager promised assistance, but my trust has eroded. What’s the point of having support if issues remain unresolved? This service is a significant disappointment.
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