We signed up for a new car insurance policy with this company, choosing to pay monthly. Right away, we received an email stating that a commission would be paid to a third party, but we could change our payment method if we wanted. After consulting with a consumer advice service, we learned we had a 14-day cooling-off period without penalties. However, the company insisted we cancel our policy and take out a new one, imposing a £30 fee. We ended up paying £47 but only received a £9 refund. What happened to the cooling-off period? It seems they prioritize profit over legal obligations. My recommendation is to avoid this company; they are not trustworthy.
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Prima’s been delivering great value car insurance since 2015. Originally founded in Italy, it’s now trusted by over 2.6 million drivers across Europe. Expect one comprehensive yet easy-to-understand policy. And if you ever need help, there’s a London-based support team and 24/7 claims line.
Find out more about us at helloprima.co.uk
