I took out my car insurance last month, and today I received an email stating that my insurance is cancelled. The first email indicated cancellation from the 15th, and I got this at 5:59 PM, which means I've been driving without insurance today. Thank you for that. The next email stated my insurance is cancelled from the 16th (tomorrow), which I received shortly after the first one. They claimed I haven't answered their calls and provided my license details. However, I haven't received any calls, emails, or texts, and this is the first time any insurance company has tried to contact me in 20 years. They are refunding me £330, but I have to wait 10 days, which means I need to find more money for another year's insurance. It's only Christmas time, and I've asked Santa for £500, so hopefully, I'll be fine.
In essence, I've paid £150 for a month of insurance. It's just another way to make money. Additionally, I need to purchase a day's insurance at a cost of £30 until I can resolve this issue. Again, thanks for that. I hope you'll compensate me for this. I'll call tomorrow to try and sort this out, but if not, it feels like I'm being ripped off, and I will share my experience widely. Seriously, please address this.
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Prima’s been delivering great value car insurance since 2015. Originally founded in Italy, it’s now trusted by over 2.6 million drivers across Europe. Expect one comprehensive yet easy-to-understand policy. And if you ever need help, there’s a London-based support team and 24/7 claims line.
Find out more about us at helloprima.co.uk
