I had to chase multiple times for my policy documents, which were issued with incorrect and incomplete information. Although I informed the insurer quickly and asked for corrections, the problems were not adequately resolved. Instead, I ended up facing a premium hike and the risk of policy cancellation. The customer support was lacking, my messages were mostly overlooked, and accountability was absent. Given this experience, I cannot recommend this provider.
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Prima’s been delivering great value car insurance since 2015. Originally founded in Italy, it’s now trusted by over 2.6 million drivers across Europe. Expect one comprehensive yet easy-to-understand policy. And if you ever need help, there’s a London-based support team and 24/7 claims line.
Find out more about us at helloprima.co.uk
