Dealing with this company has been one of the most frustrating experiences I've had in years. I bought a TV and mounting was supposed to be included from a retailer. I set the appointment, received a confirmation text, and thought everything was fine. The day before, I checked the link in the text and saw that the technician was unavailable. While I was a bit annoyed at not receiving a notification, I didn’t think much of it. I rescheduled for the following Saturday. The day before the appointment, I checked again and saw that the technician couldn’t make it. After contacting support, I received an email stating someone would come between 12:00 and 5:00. I was unsure if that meant someone was actually coming, so I checked again and was told they were. At 12:30, I checked and saw ‘technician unavailable’ again. I contacted support, and they tried to shift the blame onto me for canceling. They even claimed there wasn’t a technician within a hundred miles of me, which is absurd given the nearby cities. Now, I’m left waiting for them to contact me about rescheduling, and I have no faith that they will follow through.
Claim your business profile now and gain access to all features and respond to customer reviews.
HelloTech provides affordable on-site and 24/7 online tech support including computer repair, TV mounting, virus removal and more. Book an appointment today.