I sat at my house for hours waiting for the first appointment. They said the technician called, but I didn't answer, so they cancelled and marked the work completed. I only found this out by calling the company through xfinity. Today, they didn't show. I'd specifically told them they'd need a ladder to get to the second story, yet the message I got today at the end of the appointment window was that they were looking for a ladder. Now have a 3rd appointment, but they set it for two different days. One would hope they'll give me a firm date ahead of time. I carefully explained again that they need a ladder, and if they don't reach me by phone to text. I don't have a great deal of hope that they will come through.
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