I had a really terrible experience with Helping and would like to warn others so they can avoid the same.Signup flow is very misleading and confusing. It asks you to select a number of cleaners, making it seem like you'll still have a chance to decide which one you want to work with after they're matched by availability. In reality, they just automatically assigned me a cleaner, and (surprise, surprise) paired me with the most expensive option. He was also the highest rated, so I thought, maybe it will be worth it. The price is well above market value. Well, it turns out you don't necessarily get what you pay for...I signed up for 3 hours of cleaning, paying an hourly rate of 24 euro. For the first visit, the cleaner left half an hour early. I thought, well he did an okay job (not nearly as good as my prevoius cleaner, but maybe she was an over-achiever)... let's give him another shot. The second visit, he left 15 minutes early. Then for the third, he left a full hour early. When I asked him why, he said that I'm paying him to clean the house regardless of how long it takes him. He said "well, I can clean slower if you'd like". This blows my mind - why would I pay a cleaner for 3 hours of work when they only do 2? In my opinion, there is always more to clean beyond the basics.I reached out to Helping and asked if I can be matched with another cleaner and have the fee waived, given he's not holding up his end of the agreement. They declined because I had more than 1 appointment already. Helping did nothing to rectify the situation. I would suggest you avoid all of this mess and just look elsewhere for a cleaner. At this price point, it's not hard to find better service.
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