Exercise caution with this website. My experience was extremely disappointing. I ordered a watch as a gift for a friend in Europe in late December, including engraving, and paid the full amount upfront from overseas. It took nearly two weeks for the support team to get back to me, only to inform me that the watch I ordered was not actually in stock. This was very frustrating, as the website initially displayed a large number of watches as available. After contacting me, they sent an updated link showing only a few watches in stock, which contradicted what was shown at the time of purchase. Consequently, I had to cancel the order. Although the order was cancelled and refunded, I was only reimbursed for the product price. Due to their misleading stock information, I lost over $60 AUD in currency conversion and international bank fees, which they refused to cover, despite the issue being entirely on their end. This experience cost me time, money, and significant frustration. I would not recommend this company, particularly for international orders or time-sensitive gifts.
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At Helveti, we are a team of watch enthusiasts and we specialize closely for selected brands. Thanks to that, we understand our products and we can manage always help and meet your needs as much as possible..
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