I ordered a watch strap for my watch. The strap looked good but turned out to be slightly smaller than recommended on the site, so I reached out to customer support to arrange an exchange for the correct size. After several polite emails and a week of silence, I finally received a response confirming that my returned strap had been received and refunded. However, I was only refunded the price of the strap itself — not the shipping costs from the original order or the return postage, which I paid out of pocket. Throughout the process, communication was inconsistent. I had to follow up multiple times just to confirm that my package had been delivered and that the refund would be processed. My specific question about a replacement strap was ignored, despite multiple reminders. While I appreciate that the refund was eventually issued, the lack of transparency, incomplete reimbursement, and dismissive communication made for a disappointing experience overall. I expected better from a store that claims to specialize in quality watches and accessories. Unless they address the missing shipping refund and improve customer support responsiveness, I cannot recommend them based on this experience. I will gladly update this review if the matter is resolved properly.
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At Helveti, we are a team of watch enthusiasts and we specialize closely for selected brands. Thanks to that, we understand our products and we can manage always help and meet your needs as much as possible..
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