Horrible experience when ordering custom made curtains for my 2 year olds room. One curtain arrived shorter than the other, clearly visible and resulting in not covering the window fully. Therefore not confirm the order, clear production mistake. The “solution” the customer service repeatedly offered was to return them, review and potentially adjust the curtains within 2-4 weeks timeframe without a replacement or cover in the meantime. Which would result in not having curtains for a lengthy timeframe, sleep disturbances of my kid and a continuous unpleasant situation for us.
So far no solution found, Hema is not cooperating or human in any kind of way.
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