It was excellent, but recently the customer service has become terrible. I submitted a refill request and received a blank email in response (except for a 'V'—it seemed someone forgot to press control when pasting!). The app prompted me to reply, which I did six times, but got no answer. Using their contact form led to the same request to reply to an unmonitored email. I have now missed one (likely two) injections despite following all their instructions. I don't understand why I should have to pay to restart when it’s clearly their mistake. *UPDATE* 30/12: I received a call from a prescriber, which started poorly as he claimed I hadn't replied to his emails—false! He suggested increasing my dosage, but I questioned the safety of this since it would be three weeks since my last injection. He said I could stay on the same dose just in case. I asked why I should pay for another four weeks of the same dose when due to 'technical difficulties'—their words—I missed two injections. This is not my fault, but theirs. Now I'm waiting for a proper response.
Claim your business profile now and gain access to all features and respond to customer reviews.
