hemed.com

4.2
4.2 Based on 20 reviews

...

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Rathbone
Defective pen and unhelpful customer service

The pen I received was either faulty or improperly filled, providing enough for only 2 out of the 4 injections. When I reached out to customer service, they simply suggested I buy more, implying I made a mistake. However, I followed their demo video precisely. This experience feels a bit like a scam. Now I'm left with 2 unusable doses that I have to dispose of.

2
Date of experience: Jan 03, 2026

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